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Questions? Concerns? Contact us.

FAQ

About Planet Beyond

Q:

What is the adaptability of Planet Beyond?

In line with the sustainability of the brand mission, Planet Beyond wants to achieve maximum adaptability and versatility. You would only need to acquire one core tech functional piece to switch and adapt all future releases of our design decors.

Q:

What are the metals used for the creation of Planet Beyond Pieces?

We are using recycled metals from used and abandoned electronics and machines to resurrect them to finely crafted, beautiful pieces of design. We are taking the past trails of humans to deliver what our future is going to look like.

Q:

What is the quality of Planet Beyond products?

We are delivering the best quality that technology can offer, through a different spin of how it anis envisioned and used to our Planet Beyond community.

Q:

How fast will our products arrive?

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Q:

What's next for Planet Beyond?

We are only opening up the tip of an iceberg of Planet Beyond. Much more to come.

Downloadable Instructions

Q:

Earpieces

Click here to view instructions for the PB01 Earpieces.

Shipping and Handling

Q:

Do you ship overseas?

Unfortunately, we do not presently offer shipping options outside of the United States. Subscribe to our newsletter to stay tuned for any updates, or find us in one of our international retailers!

Q:

How long will it take for me to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive.

Q:

Can I return my products?

Planet Beyond offers complimentary returns on full price items within 14 days from the date you receive your package. Items marked 'Final Sale' are non-refundable. If 14 days have gone by since you received your pacakge, we unfortunately cannot offer you a refund or exchange.

Q:

How fast will our products arrive?

To be eligible for a return or exchange, your items must be unused and in the same condition that you received them. Items must also be returned with original hangtags, order confirmation slip, and in the original packaging. Original packaging includes standard shipping box, shopping bag, and packing bag for certain products.

Q:

How do I complete a return?

Send an email to sales@planetbeyond.com with your order number, return reason, and return address.

Drop the package off at the local office of the designated shipping carrier or schedule a pickup.