Contact Us

Email us through the form below

Downloadable Instructions

Earpieces

Click here to view instructions for the PB01 Earpieces.

Shipping and Handling

Q: Do you ship overseas?

Unfortunately, we do not presently ship outside of the United States. Subscribe to our newsletter and stay tuned for updates - or find us in one of our international retailers!


Q: How long will it take for me to get my orders?

It depends on where you are. Orders processed normally take 5-7 business days to arrive.


Q: Can I return my products?

Planet Beyond offers complimentary returns on full price items, within 14 days from when you receive your package. Items marked 'Final Sale' are non-refundable. If 14 days have passed, we unfortunately cannot offer you a refund or exchange.


Q: How fast will our products arrive?

For returns or exchange, items must be unused and in the same condition received. Items must also be returned with original hangtags, confirmation slip, and in the original packaging. Original packaging includes shipping box, shopping bag, as well as packing bag for certain products.


Q: How do I complete a return?

Email sales@planetbeyond.com with your order number, reason for return, and address. Drop the package off at designated shipping carrier or schedule a pickup.

About Planet Beyond

Q: What is the adaptability of Planet Beyond?

In line with brand sustainability, Planet Beyond hopes to achieve maximum adaptability and versatility. You only need one core tech piece to adapt to all future design.


Q: What metals are used in Planet Beyond pieces?

All our products are upcycled to beautiful designs. We use recycled metals sourced from used and abandoned electronics. 


Q: What is the quality of Planet Beyond products?

We aim for the highest possible quality that modern technology can offer. 


Q: What's next for Planet Beyond?

It's only the tip of the iceberg at Planet Beyond, with much more to come.